Apple customer service response official website shelves iPhone13 Pro: If users want to buy can go to offline direct stores

Apple today announced the new iPhone 14 / Pro series, and at the same time took iPhone 11 and iPhone 13 Pro / Max off the official website, which means there are no more 4G models for sale on Apple's website.

So, some users complained that the iPhone 14 / Plus is not much better than the previous generation Pro series, but if they want to buy the previous generation models, they can't do so.

In this regard, Apple's customer service responded to CNA that because of the release of the new iPhone 14 series, the iPhone 13 Pro currently on sale has been removed from the shelves, and the official website is currently under maintenance, so if users want to buy iPhone 13 Pro products, they can try going to an offline store.

If you want to buy an iPhone 13 Pro product, you can try going to an offline store. Customer service said that in general, goods that have been removed from the shelves will not be re-shelved, so users can pay more attention to the official website later.

After the release of the new phones, Apple's website has already taken iPhone 11, iPhone 13 Pro and iPhone 13 Pro Max off the shelves to make way for iPhone 14 Pro and iPhone 14 Pro Max after all. However, Apple's website still retains iPhone 12, iPhone 13 and iPhone 13 mini, and has made certain price cuts to sell them, with iPhone 13 and iPhone 13mini starting at $600 and $500 respectively.

While the new iPhone 14 series does not include the iPhone 14 mini, Apple will continue to sell the iPhone 13 mini.

Apple is dropping iPhone 12 mini after today's event, but refurbished models are still available for now at the Apple Online Store. Apple's refurbished iPhone 12 mini models start at $439 for the 64GB model in the U.S., compared to $529 for the new model.

By the time iPhone 15 launches, Apple will likely phase out the iPhone mini model entirely. So if you're not interested in an SE model, you might consider buying one at the right time.