Azure NIO Service Upgrade: Users can check service progress through the App, and the service capability of the second-generation mobile service vehicle is increased by 60%

According to Azera's official news, Azera NIO Service has been upgraded, including the service center / service vehicle.

Officially, the Azera Service Center will adopt a new design language and the brand gene of Driven by Design to provide users with a service experience that is both artisanal and technological. At the same time, the Azera Service Center will be operated with digital intelligence and an intelligent workshop (the above new features will be opened with the store upgrade), and users can view the service progress in real time through the NIO App, and the service process is clearly visible, providing a more transparent service. As of today, Azera has over 240 service centers nationwide.

In addition, Azera has launched the new second generation of mobile service vehicles. The vehicle is a "mobile service center" that provides onsite service for customers and can perform a variety of maintenance tasks. The second generation of the mobile service truck is 60% more capable than the first generation of the truck, and will provide emergency charging services in addition to quick maintenance services such as replacing new tires, repairing old tires, tire balancing, replacing brake pads and air conditioning filters. Through NIO App, you can also view the technician's track and service process in real time (the above functions will be opened one after another with the launch of the new service truck).

In addition, NIO Service will apply AR remote diagnosis solution in the service, breaking the traditional equipment troubleshooting method, using various AI algorithms, AR virtual overlay technology, cloud computing and other technologies to achieve diagnostic assistance, process records, AR repair manuals and other auxiliary maintenance functions to improve maintenance efficiency. Service Guardian system (Service Guardian) can realize one-stop worry-free service through signal remote monitoring, pre-determination of vehicle problems, remote warning and online service. Based on the original intention of active peace of mind service, the system will remotely monitor the vehicle network signals, capture abnormal signals, and determine the problems behind the appearance of abnormalities, issue early warning signals, and be followed up and handled by diagnostic experts in real time to achieve real-time remote diagnosis and earlier insight into vehicle abnormalities.

Azure Wash Yue service is also online. Service Carefree, Insurance Carefree user value-added service vouchers, in addition to providing the original car wash service, will also provide Wash Joy service: waxing (including fine washing), deep interior cleaning, fogging sterilization, glass coating services. The first batch of 300+ stores have upgraded their car wash services, covering 60+ cities across China, which have been officially launched on NIO App, and can be viewed in "Car - All Functions and Services - Car Wash Service", and can be found quickly by recognizing the "Car Wash" tab.